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Shopping Terms and Conditions
Unlike some competitors, our terms and conditions are simple! Please take a moment to read and print off our conditions of sale.
Goods are not supplied on a trial basis. Returns can only be made by prior arrangement, please call 07916 293848 for a return authorisation number. Unauthorised returns will be refused.
Unused, unwanted goods must be returned within 7 days of receipt. A refund or exchange will be given provided that they are in as new condition, with ALL original packaging and suitable for resale. A £4.99 minimum handling charge per item applies for non fault returns. (Non fault refunds always exclude our actual postage and packing charges)
Always refuse damaged or incomplete packages. Replacement goods can only be sent for faulty goods when we have been notified within 24 hours of receipt, please inspect goods immediately. All faulty goods must be returned before a replacement can be sent. If goods have been damaged in the post, you must also include the original packaging with the returned goods.
You are always responsible for the safe return of unwanted or faulty goods, please send returns recorded or special delivery with return authorisation number and covering letter. We do not refund postage costs in any circumstance.
Signing for registered items accepts the goods into your care, and that they have been received complete and in undamaged packaging. Always refuse damaged parcels.
Card holders address and delivery address must be the same on international orders.
We do not deliver to PO box numbers.
Goods are sent Royal Mail 1st class recorded delivery unless stated otherwise. Whilst 90% of our orders are sent same or next working day, please allow up to 3 -7 days delivery for U.K. orders, 7- 14 days for airmail and world-wide and 5-6 weeks for surface mail world-wide (only used for heavy orders when the shipping charge does not cover airmail postage) No orders are sent out Saturday or Sunday.
A signature is required for most items, in the unlikely event that your goods are late, please check with your local sorting office to see if any parcels await collection.
We reserve the right to choose method of shipping.
Please note! Orders may not be tracked until outside our terms and conditions.
E-mail: support@royalsnooker.co.uk
Product advice : UK +44 (0)7916 293848 9.30 am - 5.30pm Monday to Friday
Order Enquiries +44(0)7916 293848
Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
The type of information we will collect about you includes:
Your name
Address
Phone number
E-mail address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
If you have any questions/comments about privacy, you should E-mail us.
Security
DID YOU KNOW? The risk of credit card fraud is 100 times greater when you hand your card to the waiter in a restaurant than when shopping on the Internet!
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