Royal Snooker

 

 

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Royal Snooker Reviews

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Royal Snooker Feedback

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  If you wish to add your own reference or review to this page simply e-mail your comments to feedback@royalsnooker.co.uk

We are very proud of our customer feedback and would like to thank all our customers for their kind comments. If you want to verify any of these references please contact us and we will ask the customer if they are happy to be contacted. We will not share any of your personal details without permission.

Customer References

The service i received was top class. I needed advice and got a great service from someone who knew what they were talking about but wanted to find the right solution for me, the customer; not which cue would make them the most profit! Then i had an issue over the cue being delivered to my work place, and the specific time & date - again i received above and beyond the service you would expect. What more can i say....I'm chuffed to bits with the service and the cue.     Thanks Royal Snooker!                 Luke Moore

 

Hi,  I would just like to thank you for your wonderful service. I ordered 2 cues from you for my Dadís Birthday just before midday yesterday and they arrived, as promised first thing this morning.  Kind Regards      Jenna

 

If only all transactions were as good as this, superfast delivery, a brilliant cue (Ronnie O Sullivan c )  and good communication now heading for the snooker tables many thanks Col, Darlington

 

I would like to say thanks for the top quality ĺ ebony snooker cue and I love the leatherette case which, the cue came along with. Im also well impressed with how quick the delivery was. Rob from Lowestoft

 

Dear Sirs,   Thankyou for the prompt delivery of the snooker cues, arrived Friday  lunchtime. Tried it Friday night and it played superb, I can`t thank you enough  for your generous offer. As Chairman of the local snooker league and administrator of the snooker  web site, and as a mark of respect for the excellent cues you provide, would it be possible for me to attach your web site to ours as a link. Yours thankfully     Paul Vickers (Chairman), Rhyl and District Snooker League

 

Many thanks, cue and case arrived today. I would just like to thank you for your excellent service. It certainly makes a  change in this day and age. I believe a colleague of mine will be placing an order soon, so hopefully word might spread. Anyway once again many thanks. Cpl Keith Plowman  Ascension Island Base

 

Thank you very much for an excellent service! It was a great pleasure to have a deal with you. The snooker cue is fantastic, very good quality! I will use your service again for sure!!! Thank you!! Olesya from Tallinn (Estonia)

 

First class service just ordered my  que yesterday lunch time and received it first thing this morning well  pleased..Will use royal snooker for all my snooker needs.the place to order.                                         thanks       Paul Kavanagh             Northern Ireland

 

Just wanted to thank you very much for the EXTREMELY prompt service you provided me with this week! I placed my order for a cue case online on Monday morning and the item was there waiting for me yesterday (Tuesday) when I got home from work! Fantastic service, thank you. It makes a refreshing change to receive an order from an online company so quickly, and as it is a Birthday present it makes all the difference. I will be recommending you.    Kind regards    Louise Bradshaw

 

The cue arrived yesterday Wed 22nd Dec 10. Just a quick note to thank you for your quick service and good communication. I will definitely recommend you to others. Cheers and merry Christmas Dave Hoban

 

My girlfriend purchased me a cue for my birthday and I have to say, Fantastic customer service the cue I wanted wasnít in stock so they offered one of higher value for the same price.........And to be honest wow what a cue, impressed!! I sure am, Cheers I will definitely be using this site again for any of my snookering needs Regards    D.Fowler

 

hi there ive ordered a few things from this site and they are very good and very fast at delivering the goods would like to say thank you and im very impressed.         Chris Colson

 

The support and advise I had from Royal Snooker about my cue cases was amazing. The service was definitely beyond what the majority of companies would do. Also the delivery of the cases was the next day. Alan Kelb

 

Hola desde EspaŮa. Ya me han llegado las extensiones, gracias por el servicio y la rapidez en la entrega. Un saludo. GREGORIO
°°°°°°°°°°°°CAMPEONES DEL MUNDOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!

 

I've just received my snooker cue this morning and I only ordered it yesterday afternoon. Thanks for the very speedy service.      Kind regards,         Mark Searle

 

thanks for all the help regarding this cue. i  received it today (saturday). it is indeed a lovely cue. im sure i will have years of enjoyment from it. once again many, thanks for all your help. it was  really appreciated.         thanks           cliff

 

I placed an order last Thursday 20/12 at 6pm for a Ronnie O'Sullivan cue RS03, hoping to receive this by the New Year. It arrived on Saturday morning 22/12 at 10.15am, which was not the level of service I was expecting and a totally new experience. Furthermore, the cue itself although only £55 is a real class  act.Beautifully made and a Stradivarius compared to the penny whistles which I have been using. All I can say is, "You'd better watch out! .Thanks and Best Wishes for 2008 : "Highly Recommended"             John  Alexander

 

many thanks indeed for your detailed advice - most helpful, something one rarely gets these days on the internet:-)    George,    Bavaria

 

Thank you very much for your advice, it was much appreciated you taking the time to do this. Kind Regards    Holly

 

The items are here just in time .Perfect! Perfect! Perfect! Thats the only thing I can say for both the service and the product. Amazing .Thank you ! Kind regards,  Teodor S Petkov            USA

 

Thank you very much for the fast reply. What can I say, you are simply amazing!!A local snooker/pool accessories shop (probably the only one we have here) asked around £68 for Riley Paul Hunter A cue and of course the case was not included. That's more than double what you are asking.     Thanks a million!         Erkki,      Estonia

 

Hi there, thank you for the prompt delivery of the cue (Paul Hunter A) and the training ball. Both the service and the  products are excellent. Many thanks,         Ivona,        Slovakia

 

The  cue and the case are here. Thank you very much for all. Iím very happy with both. I will recommend you to all my friends. Regards,  Juan                Spain

 

recieved the cue thank you for a very good service . lets hope i pot a few balls with this cue. thanka again. kind regards. vic from reigate

 

david doyle here. i recieved the mini butt for my que and thanks again for the great service you supplied. Cheers and all the best.

 

Hello royal snooker your cues are great and still help me nock 70 breaks in!       callum murray

 

Never have I came across such pleasant and caring after service. I actually  feel like a valued customer.    Kind regards,     Daniel

 

Thank you again and I appreciate doing business with you.  I love my cue and have had several compliments on it.     John Staples           United States

 

I have just received my cue. The cue is just amazing, my very first *my own* snooker cue! Thank You for aiding me in this! I sure won't be forgetting to encourage all my friends to visit your web and use Your services!  Have a lovely day, Tibor     Czech Republic

 

I just want to say a big THANK YOU.Yesterday I received the cue. I really didn't believe that it'll come to that forgotten country as Czech Republic (4 days after ordering it!!!) is that fast! Well. Thanks once again for this super service. Best regards,        Jiri

 

just wanted to let you know that the packgae arrived ok, many thanks for your quick and excellent service            kind regards           Ivan                           Gibraltar

 

Thank you very much for your brilliant service and I won't hesitate to recommend you to anybody who might ask. yours sincerely      Peter Warren      Japan

 

Thank you very much! I will definitely recomend your store to all of my friends who plans to buy cues. You are the greatest!    Kind regards,    Emil Ostman.     Sweden

 

Received the cue I ordered within 5 working days, and though it is an economy cue it's been treated like a top quality cue. After trying it I like the feel of it very much. Thanks for your top quality service. A pleasant day to you, Hobby player,     Alex Goh.   Singapore.

 

Realy appreciate your efforts on my behalf and will give your name to anyone in  need. Thanks A  lot.      Andy Bedford

 

thank you for a quick delivery of this cue i ordered last tuesday the 3th of this month. i received the cue last friday the 6th. its weight is just right,its lenght to,i"'m very pleased with it. i will tell all my snookerfriends that, if they are looking for a new cue, they must look at yous site! again, thank you very much ! , your the best!! kind regards, ruud de jong   the netherlands.

 

HI MY CUE HAS NOW ARRIVED THANK YOU ITS FANTASTIC       THANKS     JOHN BARNES

 

I would like to thank you for the great cue at a very good price.Looks much better than the photo.Looking forward for my next cue. BEST REGARDS       ILIAS MOSSIALOS       VOLOS GREECE

 

Just a quick note to let you know we received the snooker cue this morning. My daughter was absolutely delighted  with it, and I would like to thank you for the excellent customer service you have given regarding our order. It was a pleasure doing business with you. Thank you once again. Regards     Michele Hickin

 

I picked the goods up from Lichfield Royal Mail today, all in good order. The goods are as expected and the cue looks beautifully made.      Best regards            John Ellis

 

I ordered the grade 'A' hand spliced cue on  Thursday night and to be honest was not expecting it till the following week,  there it was however on Saturday morning at 7.45am (woke me up!) Really pleased,  lovely feel and no horrible coating like on most new cues, just silky smooth. Now I have to cut a deal with my partner to let me play today.                Many thanks - Darren

 

Thank you very much, case arrived today, just the job!  Thank you for the  brilliant service!                  Kind Regards        Paul

 

Just a quick note to say a huge thank you for my Buffalo expandable pool cue, its fantastic value and i have needed the extension part  three times already!! being a short person !! Have had loads of interest from friends who will be looking on your website too. Thanks also for prompt  delivery. Debbie F.

 

Hi, Just wanted to say a big thank you for the fantastic cue I received a couple of days ago, I have been looking for a quality cue to give to my boy-friend for ages he thoroughly enjoys using it and has found that  he is playing better already (or so he thinks)! Brilliant fast delivery and great price! Thank you So much. Karen Edmonds

 

The cue has arrived and I played with it last night. I was very impressed with it. The tip is softer than Iím used to but maybe thatís a good thing. The only limit to its effectiveness are the limitations of its owner! I would like to order some tips etc so, will get round to that soon. Thanks again for the excellent service.  David

 

Dear sir or madam, very good service i bought a snooker cue then a smart extender,  thank you for a very quick delivery  kind regards   Eric Johnson

 

i bought the ebony cue b and was very impressed by the workman ship of the cue and the price was excellent ,i would recomend royal snooker to any one from beginer to serious players for great quality cues and more!!    Richard Belton

 

Recieved my Ebony C today, Fantastic!! By far the best cue i've used thanks to an amazing finish and a perfect feel - am now the envy of all the lads.
Cheers! Stu Tugwell

 

hi received ebony B cue and luxury cue case best cue iv seen real quality great service.         J.THOMSON . MONIFIETH

 

Bought the Ebony (A). Brilliant, fast service. Thanks for all your advice. Looks even better than the photo on your site, if thatís possible, the feel is superb. Top class cue. Thanks       Don Kitchin

 

Your phone call today was much appreciated  I will let you know when the case and cue arrives you may not realise this but I received a cue and case from you same type and price last week which I am very pleased with which is why I bought this for our son. Thanks again for your phone call.     Mr Margetts

 

Receive the cue at 8:45 this morning, wow, superfast delivery and  the cue looks and feels lovely. Cant wait to play. Thanks alot.             Thanks  and Regards         Roy Rabbetts

 

I just received the cues and I want to thank you for them. I hope I'll do business with you again.   Daniel Arad.

 

Hello, Received case today, very happy with both product and service. Many thanks.     Ian Arnold

 

Excellent service and product. Very happy and glad I bought from you. Regards          T J Saynor

 

thank you so very much for you're speedy response. top customer service! :)          Laura Kenwood

 

We received the snooker cues and case as ordered this morning. They were packed excellently and reached us in perfect condition. "The problem is they  look too good to use" We are very pleased with them and will definitely recommend you to any of our snooker colleagues. Kind regards and many thanks- Daniel will love his cue to bits.  Alan 

 

Hi, Received the cue this  morning, many thanks, great cue for the money. Regards,     MarkCave

 

Thankyou so much for your prompt reply and very useful advice- I will visit  your website again! Rosalind Carlton

 

Veramente un ottimo servizio, sia per quanto riguarda la spedizione che Ť stata rapida sia per il supporto. Non mi sarei aspettato di meglio.  Lusetti Federico    ITALIA

 

Just wanted to let you know the parcels arrived today. Very impressed with the goods and delivery time and have already recommended your site to someone else   Regards    Susan Clarke

 

just a quick email to say a massive thanks for the excellent service you provided me i ordered at 15.45pm on a friday and my item arrived on saturday morning what a great service   many many thanks richard larcombe

 

Hi, I had one of your hand spliced cues off you, great cue helps me kick *** at the club. Cheers.     Herbie

 

....Its nice to come across a company with excellent after sales care. Thanks again.     Regards,     Neil  & Maureen Mosley

 

Thanks for the prompt delivery of the cue. It looks great, another xmas present problem solved!    Regards         Janet Rotherham

 

Hi, Just wanted to say a very big THANK YOU on the delivery of my snooker case it is a Christmas present for my husband. I only ordered this yesterday and even though you said it is next day delivery, going from past experiences I didn't really expect this until tomorrow. Came into work this morning and there it was at 8:30am sat at the bottom of the stairs. Have a fab Christmas and New Year and I will definately be ordering from your site again!!  xx           Chere Hunt

 

Thank you for the great job you are doing. The training ball arived just in  time for christmas and I having real fun playing it. I would like to wish you a happy new year and that all your business  plans come true.         Regards, Ovidiu Luca.           Romania

 

Many thanks received today. Best wishes and merry christmas          Tony

 

I received the snooker case on Friday 22nd December just in  time for Christmas. I would like to say how pleased I was with item and will most ¬ certainly use your website again in the future. Thank you again.  Christine Wolfenden.

 

Just wanted to thank you for your very helpful service and advice. Excellent customer service skills and I would recommend you to anyone I know that might want a new cue.      Sharon Tibbals

 

All arrived. Even had a game but still can't pot anything LOL !!! The case is pretty cool. Thanks again for your help.         Nigel            Spain
 

just a quick thank you for the speed delivery of my cue adjustuble push on extension it will help me a lot i will tell my friends that play snooker to look you guys up, all the best for the future im 100% certain i'l order from you  again soon my mum did the payment on her card for me,.thanks once again,                Mr R A Holloway.

 

Sorry About The Quick Resend Before But I Forgot To Mention that Your formula , "EG" , Your Idea Is Much More Than Sufficient , It's  Brilliant , I Can't Wait To Play The Guy's In Mosta , We Have An  Excellent 12' X 6' Reilly's Table With Newly Redone Strachen Speed Cloth At Our Local Hang Out , Talk About Getting Spin On The Ball Or What , With My  New Kit I'm Sure I Will Enjoy It Heaps More Once I Truly Get In To The Grove I'm Sure I Will Up Grade To One of Your Super Quality Cue's In The Near Future , Once Again Thank's For Really looking After Me , Big Time !!! - John Paul - Mosta - Malta !!!

 

We have finally received it! Many thanks for all your help. My husband is extremely pleased with the cue.Thank you also for your support, very impressed with the company.                                            Kind Regards     Claire Avery

 

Just a quick email to say thanks for the help in the snooker cue order i made. I recieved the order today.        Many thanks,           David Ives

 

I thought it appropriate to let you know the cue was received today, and without any damage. My wife was thrilled.    Cheers!              George   USA

 

Thank you for your advice. I'm glad to tell you that I have just contacted the Ma On Shan Post Office and got the parcel you sent me. The cue  is perfectly packed in the case. Thank you very much for your service.             Patrick,        Hong Kong

 

I receive my cue this morning. And it looks fantastic :P. Can't wait to try it out.
Rgds,            Darryl Yeoh                     Malaysia

 

Thank you so much for sending me those 3 new tips which I received today. You were under no obligation to do that and it was really very kind of you. Any time I or any of my friends need anything else I will be most happy to recommend you. Warm regards. Marylin Collcutt x x

 

Thanks for your help. I am delighted with the cue it will be great for him.    Sally Johnston
 

got it, brillient quality. thanks, dave
 

I was a little skeptical initially since I was ordering from India. Honestly, I was also upset about when it took some time for the cue to reach me however I realized after receiving it how difficult it must have been for you guys to ensure a safe international delivery. Thank you Glen for bearing me and yes, I love the cue. Regards, Syed Ghouse  India

 

Thanks again for all you have done for me.I hope I would have a chance to travle to UK to watch the snooker games, and visit your shop as well.Have a nice day! Kind Regards David Kong   New Zealand

 

Thanks for your help have made payment via paypal and look forward to receiving my new case - despite how long this has been dragging on for partly due to my response times and royal mail being a royal pain in the **** , you have lived up to the customer services reputation on your web site - thanks for your help - have a happy christmas      Ben

 

Thank you so much for this, it would have been such a disappointment not to receive one at all. I'm afraid i was out when you sent your emails and have only just returned. Once again, thank you ever so much for your kindness.   Merry Christmas!     Gemma

 

No I did not mean to order 2 cues - only one and it arrived in good time for Christmas. I must congratulate you on picking this mistake up quickly - excellent service!!  Flora Allen

 

Cue and case received with thanks. Really great finish on the cue. Kind Regards   Craig

 

thank you very much indeed it has been a pleasure to do business with you and will recommend you to anyone and every one i know.   Steve

 

Thanks for the cue,its turned out better than the orginal one i orded.Im very pleased with the service and delivery time you have provided.   kind regards;Scott.

 

Thank you very much for your arrangement, I really appreciate your effort in solving this issue. Glad to have a responsibile vendor like you in the market. Hope your business will continue to prosper.Thanks again. Regards, Woon SA    Malaysia

 

I have received my cue. Thank you very much. Best regards,    Ceyla.    Turkey

 

Thank you you're just perfect seller, i'll recommend you to all my friends, and pool players ! Thanks again, it's a great job ;-)    JULIEN BUHAJEZUK.   France

 

Thanks glen for all the trouble will let you know on the outcome of the shipment. Will buy more products from you guys again. regards  nick.tan   Singapore

 

i had received my tubular cue case on 1st april. so, thank you very much for your service. regards.  hasni.  Malaysia

 

Thank you Glen, looking forward to the product and once it's here, I'll write several recommendation posts on various forums on the internet. Your site is not wellknown and it should be, great prices and you seem to give great service.  Sincerely   -Michael Lindqvist

 

My apologies for not having confirmed safe receipt of the extension/case etc. Thanks so much for the excellent service. Cheers,  David

 

Thank you for all your help will recomend "Royal Snooker to all the club & Friends   thanks again for your understanding     Philip Strang.

 

Thank you so much i really appreciate all your help! Kelcie Pues   USA

 

 

                                

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