We are very proud of our customer feedback and would like to thank all our customers for their kind comments. If you want to verify any of these references please contact us and we will ask the customer if they are happy to be contacted. We will not share any of your personal details without permission.
The service i received was top class. I needed advice and got a great service from someone who knew what they were talking about but wanted to find the right solution for me, the customer; not which cue would make them the most profit! Then i had an issue over the cue being delivered to my work place, and the specific time & date - again i received above and beyond the service you would expect. What more can i say....I'm chuffed to bits with the service and the cue. Thanks Royal Snooker! Luke Moore
Hi, I would just like to thank you for your wonderful service. I ordered 2 cues from you for my Dadís Birthday just before midday yesterday and they arrived, as promised first thing this morning. Kind Regards Jenna
If only all transactions were as good as this, superfast delivery, a brilliant cue (Ronnie O Sullivan c ) and good communication now heading for the snooker tables many thanks Col, Darlington
I would like to say thanks for the top quality ĺ ebony snooker cue and I love the leatherette case which, the cue came along with. Im also well impressed with how quick the delivery was. Rob from Lowestoft
Dear Sirs, Thankyou for the prompt delivery of the snooker cues, arrived Friday lunchtime. Tried it Friday night and it played superb, I can`t thank you enough for your generous offer. As Chairman of the local snooker league and administrator of the snooker web site, and as a mark of respect for the excellent cues you provide, would it be possible for me to attach your web site to ours as a link. Yours thankfully Paul Vickers (Chairman), Rhyl and District Snooker League
Many thanks, cue and case arrived today. I would just like to thank you for your excellent service. It certainly makes a change in this day and age. I believe a colleague of mine will be placing an order soon, so hopefully word might spread. Anyway once again many thanks. Cpl Keith Plowman Ascension Island Base
Thank you very much for an excellent service! It was a great pleasure to have a deal with you. The snooker cue is fantastic, very good quality! I will use your service again for sure!!! Thank you!! Olesya from Tallinn (Estonia)
First class service just ordered my que yesterday lunch time and received it first thing this morning well pleased..Will use royal snooker for all my snooker needs.the place to order. thanks Paul Kavanagh Northern Ireland
Just wanted to thank you very much for the EXTREMELY prompt service you provided me with this week! I placed my order for a cue case online on Monday morning and the item was there waiting for me yesterday (Tuesday) when I got home from work! Fantastic service, thank you. It makes a refreshing change to receive an order from an online company so quickly, and as it is a Birthday present it makes all the difference. I will be recommending you. Kind regards Louise Bradshaw
The cue arrived yesterday Wed 22nd Dec 10. Just a quick note to thank you for your quick service and good communication. I will definitely recommend you to others. Cheers and merry Christmas Dave Hoban
My girlfriend purchased me a cue for my birthday and I have to say, Fantastic customer service the cue I wanted wasnít in stock so they offered one of higher value for the same price.........And to be honest wow what a cue, impressed!! I sure am, Cheers I will definitely be using this site again for any of my snookering needs Regards D.Fowler
hi there ive ordered a few things from this site and they are very good and very fast at delivering the goods would like to say thank you and im very impressed. Chris Colson
The support and advise I had from Royal Snooker about my cue cases was amazing. The service was definitely beyond what the majority of companies would do. Also the delivery of the cases was the next day. Alan Kelb
Hola desde EspaŮa. Ya me han llegado las extensiones, gracias por el servicio y la rapidez en la entrega. Un saludo. GREGORIO °°°°°°°°°°°°CAMPEONES DEL MUNDOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!
I've just received my snooker cue this morning and I only ordered it yesterday afternoon. Thanks for the very speedy service. Kind regards, Mark Searle
thanks for all the help regarding this cue. i received it today (saturday). it is indeed a lovely cue. im sure i will have years of enjoyment from it. once again many, thanks for all your help. it was really appreciated. thanks cliff
I placed an order last Thursday 20/12 at 6pm for a Ronnie O'Sullivan cue RS03, hoping to receive this by the New Year. It arrived on Saturday morning 22/12 at 10.15am, which was not the level of service I was expecting and a totally new experience. Furthermore, the cue itself although only £55 is a real class act.Beautifully made and a Stradivarius compared to the penny whistles which I have been using. All I can say is, "You'd better watch out! .Thanks and Best Wishes for 2008 : "Highly Recommended" John Alexander
many thanks indeed for your detailed advice - most helpful, something one rarely gets these days on the internet:-) George, Bavaria
Thank you very much for your advice, it was much appreciated you taking the time to do this. Kind Regards Holly
The items are here just in time .Perfect! Perfect! Perfect! Thats the only thing I can say for both the service and the product. Amazing .Thank you ! Kind regards, Teodor S Petkov USA
Thank you very much for the fast reply. What can I say, you are simply amazing!!A local snooker/pool accessories shop (probably the only one we have here) asked around £68 for Riley Paul Hunter A cue and of course the case was not included. That's more than double what you are asking. Thanks a million! Erkki, Estonia
Hi there, thank you for the prompt delivery of the cue (Paul Hunter A) and the training ball. Both the service and the products are excellent. Many thanks, Ivona, Slovakia
The cue and the case are here. Thank you very much for all. Iím very happy with both. I will recommend you to all my friends. Regards, Juan Spain
recieved the cue thank you for a very good service . lets hope i pot a few balls with this cue. thanka again. kind regards. vic from reigate
david doyle here. i recieved the mini butt for my que and thanks again for the great service you supplied. Cheers and all the best.
Hello royal snooker your cues are great and still help me nock 70 breaks in! callum murray
Never have I came across such pleasant and caring after service. I actually feel like a valued customer. Kind regards, Daniel
Thank you again and I appreciate doing business with you. I love my cue and have had several compliments on it. John Staples United States
I have just received my cue. The cue is just amazing, my very first *my own* snooker cue! Thank You for aiding me in this! I sure won't be forgetting to encourage all my friends to visit your web and use Your services! Have a lovely day, Tibor Czech Republic
I just want to say a big THANK YOU.Yesterday I received the cue. I really didn't believe that it'll come to that forgotten country as Czech Republic (4 days after ordering it!!!) is that fast! Well. Thanks once again for this super service. Best regards, Jiri
just wanted to let you know that the packgae arrived ok, many thanks for your quick and excellent service kind regards Ivan Gibraltar
Thank you very much for your brilliant service and I won't hesitate to recommend you to anybody who might ask. yours sincerely Peter Warren Japan
Thank you very much! I will definitely recomend your store to all of my friends who plans to buy cues. You are the greatest! Kind regards, Emil Ostman. Sweden
Received the cue I ordered within 5 working days, and though it is an economy cue it's been treated like a top quality cue. After trying it I like the feel of it very much. Thanks for your top quality service. A pleasant day to you, Hobby player, Alex Goh. Singapore.
Realy appreciate your efforts on my behalf and will give your name to anyone in need. Thanks A lot. Andy Bedford
thank you for a quick delivery of this cue i ordered last tuesday the 3th of this month. i received the cue last friday the 6th. its weight is just right,its lenght to,i"'m very pleased with it. i will tell all my snookerfriends that, if they are looking for a new cue, they must look at yous site! again, thank you very much ! , your the best!! kind regards, ruud de jong the netherlands.
HI MY CUE HAS NOW ARRIVED THANK YOU ITS FANTASTIC THANKS JOHN BARNES
I would like to thank you for the great cue at a very good price.Looks much better than the photo.Looking forward for my next cue. BEST REGARDS ILIAS MOSSIALOS VOLOS GREECE
Just a quick note to let you know we received the snooker cue this morning. My daughter was absolutely delighted with it, and I would like to thank you for the excellent customer service you have given regarding our order. It was a pleasure doing business with you. Thank you once again. Regards Michele Hickin
I picked the goods up from Lichfield Royal Mail today, all in good order. The goods are as expected and the cue looks beautifully made. Best regards John Ellis
I ordered the grade 'A' hand spliced cue on Thursday night and to be honest was not expecting it till the following week, there it was however on Saturday morning at 7.45am (woke me up!) Really pleased, lovely feel and no horrible coating like on most new cues, just silky smooth. Now I have to cut a deal with my partner to let me play today. Many thanks - Darren
Thank you very much, case arrived today, just the job! Thank you for the brilliant service! Kind Regards Paul
Just a quick note to say a huge thank you for my Buffalo expandable pool cue, its fantastic value and i have needed the extension part three times already!! being a short person !! Have had loads of interest from friends who will be looking on your website too. Thanks also for prompt delivery. Debbie F.
Hi, Just wanted to say a big thank you for the fantastic cue I received a couple of days ago, I have been looking for a quality cue to give to my boy-friend for ages he thoroughly enjoys using it and has found that he is playing better already (or so he thinks)! Brilliant fast delivery and great price! Thank you So much. Karen Edmonds
The cue has arrived and I played with it last night. I was very impressed with it. The tip is softer than Iím used to but maybe thatís a good thing. The only limit to its effectiveness are the limitations of its owner! I would like to order some tips etc so, will get round to that soon. Thanks again for the excellent service. David
Dear sir or madam, very good service i bought a snooker cue then a smart extender, thank you for a very quick delivery kind regards Eric Johnson
i bought the ebony cue b and was very impressed by the workman ship of the cue and the price was excellent ,i would recomend royal snooker to any one from beginer to serious players for great quality cues and more!! Richard Belton
Recieved my Ebony C today, Fantastic!! By far the best cue i've used thanks to an amazing finish and a perfect feel - am now the envy of all the lads. Cheers! Stu Tugwell
hi received ebony B cue and luxury cue case best cue iv seen real quality great service. J.THOMSON . MONIFIETH
Bought the Ebony (A). Brilliant, fast service. Thanks for all your advice. Looks even better than the photo on your site, if thatís possible, the feel is superb. Top class cue. Thanks Don Kitchin
Your phone call today was much appreciated I will let you know when the case and cue arrives you may not realise this but I received a cue and case from you same type and price last week which I am very pleased with which is why I bought this for our son. Thanks again for your phone call. Mr Margetts
Receive the cue at 8:45 this morning, wow, superfast delivery and the cue looks and feels lovely. Cant wait to play. Thanks alot. Thanks and Regards Roy Rabbetts
I just received the cues and I want to thank you for them. I hope I'll do business with you again. Daniel Arad.
Hello, Received case today, very happy with both product and service. Many thanks. Ian Arnold
Excellent service and product. Very happy and glad I bought from you. Regards T J Saynor
thank you so very much for you're speedy response. top customer service! :) Laura Kenwood
We received the snooker cues and case as ordered this morning. They were packed excellently and reached us in perfect condition. "The problem is they look too good to use" We are very pleased with them and will definitely recommend you to any of our snooker colleagues. Kind regards and many thanks- Daniel will love his cue to bits. Alan
Hi, Received the cue this morning, many thanks, great cue for the money. Regards, MarkCave
Thankyou so much for your prompt reply and very useful advice- I will visit your website again! Rosalind Carlton
Veramente un ottimo servizio, sia per quanto riguarda la spedizione che Ť stata rapida sia per il supporto. Non mi sarei aspettato di meglio. Lusetti Federico ITALIA
Just wanted to let you know the parcels arrived today. Very impressed with the goods and delivery time and have already recommended your site to someone else Regards Susan Clarke
just a quick email to say a massive thanks for the excellent service you provided me i ordered at 15.45pm on a friday and my item arrived on saturday morning what a great service many many thanks richard larcombe
Hi, I had one of your hand spliced cues off you, great cue helps me kick *** at the club. Cheers. Herbie
....Its nice to come across a company with excellent after sales care. Thanks again. Regards, Neil & Maureen Mosley
Thanks for the prompt delivery of the cue. It looks great, another xmas present problem solved! Regards Janet Rotherham
Hi, Just wanted to say a very big THANK YOU on the delivery of my snooker case it is a Christmas present for my husband. I only ordered this yesterday and even though you said it is next day delivery, going from past experiences I didn't really expect this until tomorrow. Came into work this morning and there it was at 8:30am sat at the bottom of the stairs. Have a fab Christmas and New Year and I will definately be ordering from your site again!! xx Chere Hunt
Thank you for the great job you are doing. The training ball arived just in time for christmas and I having real fun playing it. I would like to wish you a happy new year and that all your business plans come true. Regards, Ovidiu Luca. Romania
Many thanks received today. Best wishes and merry christmas Tony
I received the snooker case on Friday 22nd December just in time for Christmas. I would like to say how pleased I was with item and will most ¬ certainly use your website again in the future. Thank you again. Christine Wolfenden.
Just wanted to thank you for your very helpful service and advice. Excellent customer service skills and I would recommend you to anyone I know that might want a new cue. Sharon Tibbals
All arrived. Even had a game but still can't pot anything LOL !!! The case is pretty cool. Thanks again for your help. Nigel Spain
just a quick thank you for the speed delivery of my cue adjustuble push on extension it will help me a lot i will tell my friends that play snooker to look you guys up, all the best for the future im 100% certain i'l order from you again soon my mum did the payment on her card for me,.thanks once again, Mr R A Holloway.
Sorry About The Quick Resend Before But I Forgot To Mention that Your formula , "EG" , Your Idea Is Much More Than Sufficient , It's Brilliant , I Can't Wait To Play The Guy's In Mosta , We Have An Excellent 12' X 6' Reilly's Table With Newly Redone Strachen Speed Cloth At Our Local Hang Out , Talk About Getting Spin On The Ball Or What , With My New Kit I'm Sure I Will Enjoy It Heaps More Once I Truly Get In To The Grove I'm Sure I Will Up Grade To One of Your Super Quality Cue's In The Near Future , Once Again Thank's For Really looking After Me , Big Time !!! - John Paul - Mosta - Malta !!!
We have finally received it! Many thanks for all your help. My husband is extremely pleased with the cue.Thank you also for your support, very impressed with the company. Kind Regards Claire Avery
Just a quick email to say thanks for the help in the snooker cue order i made. I recieved the order today. Many thanks, David Ives
I thought it appropriate to let you know the cue was received today, and without any damage. My wife was thrilled. Cheers! George USA
Thank you for your advice. I'm glad to tell you that I have just contacted the Ma On Shan Post Office and got the parcel you sent me. The cue is perfectly packed in the case. Thank you very much for your service. Patrick, Hong Kong
I receive my cue this morning. And it looks fantastic :P. Can't wait to try it out. Rgds, Darryl Yeoh Malaysia
Thank you so much for sending me those 3 new tips which I received today. You were under no obligation to do that and it was really very kind of you. Any time I or any of my friends need anything else I will be most happy to recommend you. Warm regards. Marylin Collcutt x x
Thanks for your help. I am delighted with the cue it will be great for him. Sally Johnston
got it, brillient quality. thanks, dave
I was a little skeptical initially since I was ordering from India. Honestly, I was also upset about when it took some time for the cue to reach me however I realized after receiving it how difficult it must have been for you guys to ensure a safe international delivery. Thank you Glen for bearing me and yes, I love the cue. Regards, Syed Ghouse India
Thanks again for all you have done for me.I hope I would have a chance to travle to UK to watch the snooker games, and visit your shop as well.Have a nice day! Kind Regards David Kong New Zealand
Thanks for your help have made payment via paypal and look forward to receiving my new case - despite how long this has been dragging on for partly due to my response times and royal mail being a royal pain in the **** , you have lived up to the customer services reputation on your web site - thanks for your help - have a happy christmas Ben
Thank you so much for this, it would have been such a disappointment not to receive one at all. I'm afraid i was out when you sent your emails and have only just returned. Once again, thank you ever so much for your kindness. Merry Christmas! Gemma
No I did not mean to order 2 cues - only one and it arrived in good time for Christmas. I must congratulate you on picking this mistake up quickly - excellent service!! Flora Allen
Cue and case received with thanks. Really great finish on the cue. Kind Regards Craig
thank you very much indeed it has been a pleasure to do business with you and will recommend you to anyone and every one i know. Steve
Thanks for the cue,its turned out better than the orginal one i orded.Im very pleased with the service and delivery time you have provided. kind regards;Scott.
Thank you very much for your arrangement, I really appreciate your effort in solving this issue. Glad to have a responsibile vendor like you in the market. Hope your business will continue to prosper.Thanks again. Regards, Woon SA Malaysia
I have received my cue. Thank you very much. Best regards, Ceyla. Turkey
Thank you you're just perfect seller, i'll recommend you to all my friends, and pool players ! Thanks again, it's a great job ;-) JULIEN BUHAJEZUK. France
Thanks glen for all the trouble will let you know on the outcome of the shipment. Will buy more products from you guys again. regards nick.tan Singapore
i had received my tubular cue case on 1st april. so, thank you very much for your service. regards. hasni. Malaysia
Thank you Glen, looking forward to the product and once it's here, I'll write several recommendation posts on various forums on the internet. Your site is not wellknown and it should be, great prices and you seem to give great service. Sincerely -Michael Lindqvist
My apologies for not having confirmed safe receipt of the extension/case etc. Thanks so much for the excellent service. Cheers, David
Thank you for all your help will recomend "Royal Snooker to all the club & Friends thanks again for your understanding Philip Strang.
Thank you so much i really appreciate all your help! Kelcie Pues USA